Frequently Asked Questions (FAQ)

Products & Services

How can I find a specific product?
You can locate products by using the search function at the top of our website or by browsing through our curated galleries and collections. For direct assistance, please contact us via innovationmens.com.

What should I do if I receive a faulty product?
We recommend visiting one of our boutiques for an expert assessment. Alternatively, you may contact our customer care team through innovationmens.com. Please be ready to provide photos of the item, the product code, and proof of purchase.

Orders & Payments

Where is my order?
You can check the status of your order by logging into your account and visiting “My Orders.” Once your order ships, you will receive a tracking email. If you have not received your order within the estimated timeframe, please reach out to us at innovationmens.com.

Why was my order cancelled?
Orders may be cancelled due to limited stock availability or if our security protocols flag the transaction. Please note we only charge for items once they are shipped. You will be notified by email if your order is affected.

Can I cancel or change my order after placing it?
To ensure swift processing, orders cannot be cancelled or modified once submitted. You may return eligible items after receipt. Please see our return policy for details at innovationmens.com.

How can I resolve a payment or checkout error?
We recommend:

  • Contacting your bank to verify the payment method.
  • Trying an alternative payment option.
  • Clearing your browser’s cache and cookies, or using a different browser/device.
  • Ensuring your shipping address uses standard characters only.
    If issues persist, please contact us.

I paid with PayPal but didn’t get a confirmation. What should I do?
If you received a confirmation from PayPal but not from us, please contact our team via innovationmens.com and provide your PayPal transaction details.

Shipping & Returns

What are my delivery options?
For complete shipping information, including options and processing times for your region, please visit innovationmens.com.

How do I return an online order?
We offer free returns collection. To initiate a return:

  1. Ensure items are unused, with original tags and packaging.
  2. Include the completed return form and original receipt.
  3. Use the prepaid label from your original delivery.
  4. Drop off the package or schedule a collection.
    Items can also be returned to a boutique where available. For full instructions, visit innovationmens.com.

How long does a return refund take?
Returns are inspected within five business days of receipt. You will receive an email confirmation upon approval. The refund will then be processed to your original payment method; processing times vary by provider.

Account & Support

How do I create an account or reset my password?
You can create an account via innovationmens.com. To reset your password, click “Forgot your password?” on the login page and follow the instructions in the email sent to you.

How can I update my contact preferences?
Log into your account, navigate to ‘My Profile’ and select ‘Contact Preferences’ to manage your settings, or visit innovationmens.com.

What is your Privacy Policy?
To learn how we handle your personal information, please review our full Privacy Policy at innovationmens.com.

Careers

How do I apply for a job at your company?
To explore career opportunities and submit your application, please visit our dedicated careers portal. We only accept applications submitted through this online system.

Sustainability

What is your approach to sustainable packaging?
We are committed to responsible practices. Our primary packaging uses FSC-certified and recycled materials, and our garment bags are made with recycled cotton. We continuously assess all packaging to align with our environmental values.