Returns and Refunds

We want you to be completely satisfied with your purchase from innovationmens.com. If you are not entirely happy, you may be eligible to return your items for a refund or exchange, subject to the following conditions and process.

Return Eligibility

To be eligible for a return, your item must meet the following criteria:

  • It must be in its original, unused, and unaltered condition.
  • All original tags, labels, and packaging must be intact and attached.
  • It must be accompanied by the original proof of purchase (e.g., order confirmation or invoice).
  • The return must be initiated within the specified return window from the date of delivery.

Please note that certain product categories, such as final sale items, personalized or made-to-order merchandise, and select accessories, are not eligible for return unless faulty. For hygiene reasons, some items cannot be returned if their protective seals or packaging have been opened or removed.

How to Initiate a Return

To start your return, please follow these steps:

  1. Log into your account on innovationmens.com and navigate to your order history.
  2. Select the item(s) you wish to return and state your reason for the return.
  3. You will receive a return authorization and detailed instructions.
  4. Securely pack the item(s) in their original packaging, if possible, and include all parts and documentation.
  5. Affix the provided return label to the outside of your package.

We strongly advise using a traceable shipping service and retaining your proof of postage until your refund is processed.

Refund Process

Once we receive your returned item at our logistics center, our team will inspect it to ensure it meets our return conditions. We will notify you via email about the status of your return.

Upon approval, your refund will be processed automatically to the original payment method used for the purchase. Please allow time for the refund to appear in your account, as the processing duration depends on your financial institution. The refunded amount will be for the value of the returned merchandise only.

If your return is not approved because the item does not meet the eligibility criteria, it will be sent back to you at your cost, or you may authorize its disposal.

Exchanges

If you wish to exchange an item for a different size or color, we recommend initiating a return for the original item and placing a new order for the desired item on innovationmens.com. This is the fastest way to secure the new item, as exchanges are processed as a return followed by a new purchase. Subject to stock availability, the item you want may be reserved for you during the return process upon request.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our Customer Care team immediately. We will arrange for a prepaid return label and expedite a replacement or refund for you as quickly as possible.

Customer Care

For any questions regarding our Returns and Refunds policy or to seek assistance with a specific case, please visit the Customer Care section on innovationmens.com. Our team is here to ensure a smooth and satisfactory resolution.